SERVICES & SUPPORT

Service work that runs alongside the monitoring case

Molnlycke field and clinical specialists stand by during high-acuity monitoring expansions, central-station upgrades, and remote-care program launches.

Field service engineer verifying a patient monitoring central station

Pre-go-live Setup

Room readiness, network VLAN check, cybersecurity patch confirmation, and IQ acceptance records.

Go-live Support

Tier-2 FSE on standby with remote OEM escalation when alarm storms or interface failures appear.

Calibration & PM

NIST-traceable SpO2 and NIBP checks where the IFU requires, EMC re-verification after major board swaps, plus software baseline capture against the released DMR.

Outcome Reporting

Service logs fed into your QMS, MTBF/MTTR review, post-market surveillance (PMS) inputs, and adverse event reporting (MDR) trending.

CASE HIGHLIGHTS

Service patterns drawn from monitoring expansions

Figures below are illustrative planning cases for method discussion, not universal Molnlycke performance claims for every site.

Cardiac telemetry expansion, 96 beds

Central-station cutover completed with dual-path HL7 FHIR ADT and waveform archive. Night-shift alarm philosophy rehearsed before go-live. Planned MTTR target for critical faults set at 2.1 hours with on-call FSE coverage.

Multi-campus ICU monitoring refresh

IQ/OQ across four ICUs with identical SpO2 module families. Cybersecurity SBOM disclosed per FDA premarket guidance expectations. Preventive maintenance calendars synchronized to a single CMMS.

Home RPM program for post-discharge SpO2

Wearable biosensor kit logistics, patient training scripts, and escalation SLAs documented before first enrollment. Data retention and HIPAA pathway reviewed with the hospital privacy office.

1,200+monitoring cases supported / planning year

340hospitals in service routing model

2.1hexample avg MTTR target

<48hfield-notice sweep planning window

SERVICE AUDIT INTAKE

Stand up case-side monitoring service before writing the SLA

Provide facility type, approximate monitor count, service geography, current PM completion rate, and your most costly downtime mode.

Separate critical-response targets from routine PM scheduling
Identify loaner, SpO2 probe, and training dependencies
Set evidence and escalation records before go-live